Service guide of KOREAHOLIC (ENGLISH)

Service Guide

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1. Join Membership

It is free of charge to join the membership, and it is possible to check the wholesale price for every product provided from the website for seven days after becoming a member. However, the purchase of products is not possible.
To order product after joining the membership, the monthly service charge needs to be paid. Also, the required information needs to be provided in the personal information field and upload or fax the business registration to be certified as a member.

2. Payment

Payment for the service charge, product order and overseas delivery charge can be made through PayPal.

For the payment of the products, the prices could be varied due to the nature of Korean products which are influenced by the exchange rates.

3. Product order

When ordering products, check the color, the size and the minimum quantity of order before putting them into the wish list or the cart. Then, the order sheet must be filled in after thoroughly checking the product list to be ordered
If the payment is not received within three days after the order sheet is submitted, the order sheet will not have the validity as an order sheet.

4. Delivery

Overseas delivery will be made through EMS.
The delivery is classified into first delivery (within Korea) and second delivery (overseas delivery).
For the first delivery, the products are assembled in the gathering house in Korea within four days from the date of the order.
In the gathering house in Korea, the shipment will progress in the day after the date of the payment once the overseas delivery charge is paid after inspecting the product and measuring the weight.
For every order, it is possible to track down the delivery from the website.

5. Image purchase

Please ask the administrator to use images in Koreaholic.
A separate fee needs to be paid to use the image. The fees will be guided after consultation.

6. Size instruction

Koreaholic has fashion clothes and accessories from Korea, with the sizes written in those used in Korea. For the sizes used in different countries, converted values are provided in the product detail page of the website.
Size Table -> Click

7. Customer center

The customer center is operated in Korea in terms of the QNA Board and e-mails, and real-time responses are given for your convenience within the working hours and days in Korean standard.